Welcome to Questar World, A market leader in production and distribution of heat pump for home and pool.

Privacy Policy

Effective Date: May 23, 2025

Questar World Ltd. (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://questarworld.com, and your rights under applicable privacy laws including the California Online Privacy Protection Act (CalOPPA), the California Consumer Privacy Act (CCPA), and the General Data Protection Regulation (GDPR).


1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name

  • Email address

  • Mailing address

  • Phone number

  • IP address

  • Payment details (when applicable)

  • Device identifiers

B. Non-Personal Information

  • Browser type

  • Operating system

  • Site usage patterns (e.g., pages visited, time on site)

We collect information directly from you (e.g., form submissions, orders) and automatically through cookies and tracking technologies.

 


2. How We Use Your Information

We use your information to:

  • Process transactions and deliver products/services

  • Respond to inquiries and customer service requests

  • Improve website functionality and user experience

  • Send marketing communications (with your consent)

  • Comply with legal obligations

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3. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service providers assisting in operations (e.g., payment processors, IT services)

  • Legal or regulatory authorities if required by law

  • Business partners only with your consent.

 


4. Your Rights

Under GDPR (EU/EEA Residents):

You have the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with a data protection authority

  •  

Under CCPA (California Residents):

You have the right to:

  • Know what personal data we collect and how it’s used

  • Request access or deletion of your data

  • Opt-out of the sale of personal information (note: we do not sell your data)

  • Non-discrimination for exercising your rights

Under CalOPPA:

  • We provide a clear privacy policy linked on our homepage

  • Users can visit our site anonymously

  • We will notify users of any changes to this policy

  • We honor “Do Not Track” browser settings

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5. Cookies and Tracking

We use cookies and similar technologies for functionality, analytics, and marketing. You can manage your cookie preferences through your browser settings.

 


6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no transmission over the internet is 100% secure.

 


7. Data Retention

We retain personal data only as long as necessary for the purposes described or as required by law.

 


8. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 16. If we become aware of such data, we will delete it promptly.

 


9. International Data Transfers

Your data may be transferred to and stored on servers outside of your country. We ensure appropriate safeguards are in place for cross-border data transfers, including Standard Contractual Clauses under GDPR.

 


10. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with an updated “Effective Date.” We encourage you to review this policy periodically.

 


11. Contact Us

If you have questions or requests related to this Privacy Policy, please contact:

 

Questar World Ltd.
9090 Av du Parc, Suite 355
Montreal, QC, Canada H2N 1Y8
Email:  info@questarworld.com
Phone: +1 844-723-7124


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