Welcome to Questar World, A market leader in production and distribution of heat pump for home and pool.
Terms and Conditions | Questar World

Terms and Conditions

Effective Date: May 25, 2025

Welcome to Questar World Ltd. ("Company", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website located at https://questarworld.com (the “Site”) and any associated services or products (collectively, the “Services”).

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Site.

1. Use of the Site

You agree to use the Site only for lawful purposes. You must not:

  • Use the Site in any way that breaches any applicable law or regulation;
  • Use the Site to transmit or procure the sending of any unsolicited or unauthorized advertising;
  • Attempt to gain unauthorized access to our systems or disrupt Site functionality.

2. Intellectual Property

All content on this Site, including text, graphics, logos, images, and software, is the property of Questar World Ltd. or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without prior written permission.

3. Product Information

Product descriptions, specifications, warranties, and pricing are subject to change without notice. We strive for accuracy but do not guarantee that all information on the Site is error-free or current.

4. Orders and Payments

All purchases made through our Site are subject to product availability and acceptance. We reserve the right to cancel or refuse any order. Payments must be made via approved methods and prices are listed in CAD unless otherwise noted.

5. Returns and Warranties

Heat pumps are warrantied for up to 10 years. Other products are covered under the manufacturer’s warranty for manufacturing defects. Returns are not accepted without a return authorization number. For issues, please contact customer service or use the Contact Page.

6. Limitation of Liability

To the fullest extent permitted by law, Questar World Ltd. is not liable for any indirect, incidental, special, consequential, or punitive damages related to your use of the Site or our products.

7. Third-Party Links

We may link to external websites. We are not responsible for the content or policies of those third parties and do not imply endorsement.

8. Privacy

Use of the Site is also governed by our Privacy Policy, which details how we collect, use, and protect your personal information in accordance with applicable laws such as GDPR, CCPA, and CalOPPA.

9. Modifications

We may update these Terms at any time. Continued use of the Site after such updates constitutes acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of the Province of Quebec and the applicable laws of Canada.

11. Contact Us

If you have any questions, please contact us at:

Questar World Ltd.
9090 Av. du Parc, Suite 355
Montreal, QC H2N 1Y8
Canada
Email: info@questarworld.com

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